Shipping Policy

All orders are processed within a day after receiving your order confirmation email. You will receive another notification when your order has been shipped. Shipping of the products may get delayed during high volume of orders or postal service problems. 

Local delivery

- For order value Rs. 199/- to Rs.499/- within 0kms-3kms delivery charges are Rs.45/- AND  Rs.70/- if the delivery is between 3kms to 5kms

- For order value Rs. 500/- to Rs.999/- within 3kms-5kms delivery charges are Free AND  Rs.70/- if the delivery is between 3kms to 5kms

- For order value Rs. 1000/- + within 3kms-5kms delivery charges are Free AND Rs.70/- if the delivery is between 3kms to 5kms and if beyond that then On Actuals.

Deliveries are made within a day. We will contact you via text message with the phone number you provided at checkout to notify you if there’s any delay or issue with the order. 

In-store pickup

You can skip the shipping fees with free local pickup at Tardeo, Bandra, Oshiwara, Malad, Thane, Ghatkopar, Nerul, Vashi and Kharghar. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within a day. We will send you an email when your order is ready. 

Our in-store pickup hours are 11am to 11pm on all days of the week. Please have your order confirmation email with you when you come.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status.

Refunds, returns, and exchanges

Customer Cancellation

As a general rule Buyer shall not be entitled to cancel the Order once placed. Buyer may choose to cancel Order only within one-minute of the Order being placed. However, subject to Buyer’s previous cancellation history, Love Sugar & Dough reserves the right to deny any refund to Buyer pursuant to a cancellation initiated by Buyer even if the same is within one-minute followed by suspension of the account, as may be necessary in the sole discretion of Love Sugar & Dough. 


If Buyer cancels his/her Order after one minute of placing it, Love Sugar & Dough shall have a right to collect a penalty of 100% of the Order amount for breach of contract terms as a compensation for the damages suffered by Love Sugar & Dough, with a right to either not to refund the Order value in case Buyer’s Order is prepaid or recover from the Buyer’s subsequent Order in case his/her Order is postpaid.


Non-Customer Cancellation

Love Sugar & Dough reserves the right to collect a penalty for the Orders constrained to be cancelled by Love Sugar & Dough for reasons not attributable to Love Sugar & Dough, including but not limited to:

  • in the event, if the address provided by Buyer is either wrong or falls outside the delivery zone;
  • failure to contact Buyer by phone or email at the time of delivering the Order booking;
  • failure to deliver Buyer Order due to lack of information, direction or authorization from Buyer at the time of delivery; or
  • unavailability of all the items ordered by Buyer at the time of booking the Order; or
  • unavailability of all the items ordered by Buyer at the time of booking the Order. However, in the unlikely event of an item in an Order being unavailable, Love Sugar & Dough will contact the Buyer on the phone number provided to us at the time of placing the Order and inform the Buyer of such unavailability. In such an event Buyer will be entitled to cancel the entire Order and shall be entitled to a refund to an amount upto 100% of the Order value.

Love Sugar & Dough will issue a refund to the same card/account/medium through which you have made the payment incase of cancellation.

All refunds shall be made within the period of 7-10 working days from the date of cancellation.

It is entirely up to Love Sugar & Dough’s discretion, to change, cancel, refund or otherwise offer any other option to the customer.